Disabled nan’s house moves ‘left in limbo’ after repeated delays from carriers
A disabled nan who claims her move to Nottingham was left “in limbo” due to a haulage company’s computer failure has opened up about her frustration.
Diane Judge, from Norton Disney in Lincolnshire, wanted to move to Mapperley in order to be closer to her family.
However, the retired nurse says she suffered repeated delays and was faced with “radio silence” by Premier Property Lawyers (PPL), who was due to proceed with the contract exchange on November 22. .
“It’s just terrible, I’ve never experienced anything like this,” said Ms. Judge, 61.
“I’m disabled, so I have to sort things out with the district nurses and GPs and then rearrange it again.”
Ms Judge recently suffered a stroke and fall at her home, which makes communication difficult and means she has to use a wheelchair to get around.
She therefore hoped to move into her new home so that she could be more easily looked after by her daughter, Charlotte Cordall, who lives in Arnold.
“I can’t walk without support. My partner is my only caregiver and he’s brilliant – but he’s older than me. If anything happened to him and I was left here alone, it would be horrible. Health all right. being left in limbo. “
Ms. Judge is another example of the human cost of IT problems at Enderby-based PPL, which is MyHomeMove’s in-house law firm.
Cases of potential buyers suffering from delays in their transactions have been reported across the country since November after a reported cyberattack, with a family in Nottingham saying they would become homeless after their buying chain collapsed.
PPL said it “investigated” Ms. Judge’s case and completed the exchange of contracts on December 6.
However, Ms Cordall, who took care of the paperwork for her mother, said until the exchange they had “literally heard nothing” from PPL.
“It was radio silence, I kept calling and calling them,” the 29-year-old official said.
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“When I contacted them, they referred me to the wrong people. They weren’t responding to my emails. It’s just very frustrating. “
She added that she believed the company was using IT problems as a “crutch.”
A spokesperson for PPL said: “After reviewing Ms Judge’s case, we discovered that there were pending investigations into the purchase which caused delays, but luckily this transaction traded contracts December 6, with an end scheduled for December 13.
“PPL worked very hard to resolve the issues it faced as a result of the security incident and we are now exchanging contracts and making deals, allowing clients like Ms. Judge to relocate. “
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